Responsible Gaming
At Trips Casino, we believe that gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gaming and providing our players with the tools and information they need to keep their play safe and under control. This page outlines our approach to responsible gambling, the player protection measures we offer, and the support organisations available to help anyone who may be experiencing gambling-related harm.
Our Commitment to Responsible Gambling
Trips Casino recognises that for most players, gambling is a form of leisure. However, we also understand that it can become problematic for a small number of individuals. We take our duty of care seriously and have implemented a range of policies and procedures designed to minimise the risk of harm. These include strict age verification, mandatory KYC checks, and a suite of voluntary player controls. We encourage all players to gamble responsibly and to treat it as a form of entertainment, not as a way to make money or recover losses.
Age Restriction and Verification
You must be at least 18 years old to open an account and gamble at Trips Casino. This is a legal requirement under Australian law and our own terms and conditions. We carry out identity verification checks (KYC) before any withdrawal is processed, and we may request proof of age at any time. Any account found to have been opened by a person under 18 will be closed immediately, and any winnings will be forfeited. We also encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites.
Player Protection Tools
We offer a range of voluntary tools that allow you to manage your gambling activity. These controls are designed to help you stay within your limits and are accessible through your account settings. The table below summarises the main tools available.
| Tool | Description |
|---|---|
| Deposit Limits | Set a daily, weekly, or monthly maximum deposit amount. Once the limit is reached, no further deposits can be made until the period resets. |
| Session Limits | Set a maximum length of time for a single gaming session. You will be logged out automatically when the time expires. |
| Loss Limits | Set a maximum loss amount over a chosen period to help control your spending. |
| Wagering Limits | Restrict the total amount you can wager within a set timeframe. |
| Self-Exclusion | Choose to exclude yourself from using your account for a period of 6 months, 1 year, or permanently. During self-exclusion, you cannot deposit or play. |
| Cooling-Off Period | Take a short break from gambling, typically for 24 hours, 7 days, or 30 days. Your account will be temporarily suspended. |
To activate any of these controls, log in to your account and navigate to the responsible gaming section. You can adjust or remove limits at any time, but any reduction in limits takes effect immediately, while increases may be subject to a 24-hour cooling-off period.
Self-Exclusion and Cooling-Off
If you feel that your gambling is becoming a problem, we strongly encourage you to use the self-exclusion feature. This tool allows you to block access to your account for a chosen period. During self-exclusion, you will not be able to deposit, play, or access any promotional offers. At the end of the exclusion period, your account will remain closed unless you contact our support team to request reactivation. Please note that we cannot accept responsibility for gambling at other operators during your exclusion period.
For a shorter break, the cooling-off option allows you to suspend your account for 24 hours, 7 days, or 30 days without the long-term commitment of self-exclusion.
Recognising Problem Gambling
It is important to be aware of the warning signs that may indicate gambling is becoming a problem. Common signs include:
- Spending more time or money on gambling than you intended.
- Chasing losses by increasing bets or playing longer.
- Lying to family or friends about your gambling habits.
- Borrowing money or selling possessions to fund gambling.
- Feeling anxious, irritable, or depressed when not gambling.
- Neglecting work, study, or personal relationships because of gambling.
If you recognise any of these signs in yourself or someone you know, we urge you to seek help immediately.
Support Organisations
If you need assistance, several independent organisations provide free, confidential support and counselling for problem gambling. Trips Casino is proud to partner with the following bodies:
- Gamblers Anonymous – A fellowship of men and women who share their experiences to help each other recover from gambling problems. Visit their website for local meeting details.
- GamCare – Offers free information, support, and counselling for anyone affected by gambling. Their helpline is available 24/7.
- Gambling Therapy – Provides online support and counselling for problem gamblers and their families, with resources in multiple languages.
We also recommend contacting your local gambling support service if you are in Australia, such as the National Gambling Helpline on 1800 858 858.
Deposit and Withdrawal Controls
In addition to the tools above, we encourage you to use the deposit and withdrawal limits available in your account. Setting a deposit limit can help you manage your spending, while choosing slower withdrawal methods may reduce the temptation to redeposit winnings immediately. Our payment methods include a variety of options such as PayID, Visa, Mastercard, Skrill, Neteller, and several cryptocurrencies. Withdrawal times vary by method, with e-wallets and crypto typically processed within 0–24 hours, while card and bank transfers may take 1–3 business days.
Fair Play and RNG
All games on our platform use a certified Random Number Generator (RNG) to ensure fair and unpredictable outcomes. Our RNG is regularly tested by independent third-party agencies. We also enforce strict anti-fraud policies and monitor account activity for any signs of irregular or abusive behaviour. If you believe a game is malfunctioning, please contact our support team immediately.
Account Suspension and Closure
We reserve the right to suspend or close your account if we suspect that you are gambling irresponsibly, breaching our terms and conditions, or engaging in fraudulent activity. If you would like to close your account voluntarily, you can do so by contacting our support team. We may also close accounts that have been inactive for an extended period.
Contact Us
If you have any questions about responsible gaming, need help setting limits, or wish to discuss self-exclusion, our support team is available 24/7 via live chat and email. We are here to assist you in maintaining a safe and enjoyable gambling experience. Please do not hesitate to reach out.
Final Reminder
Gambling should always be a fun and controlled activity. Set your limits, know when to stop, and never gamble more than you can afford to lose. If you ever feel that gambling is becoming a problem, use the tools available on this site or contact one of the support organisations listed above. Your wellbeing is our priority.